The Lyall Hotel & Spa

Privacy Policy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.


How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.


Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.


Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.


Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.


Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.


Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.


What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.


Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.


Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.


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A discreet and tranquil getaway in the leafy back streets of upmarket South Yarra, mixing the flawless service and spot-on spa facilities you’d get in a big-name place, but with supreme attention to detail, a high level of comfort and loads of personal charm.

The Telegraph

Location was fantastic, the hotel exceeded expectations we loved it wish we could have stayed longer. Champagne bar was great.

Anne-marie - Booking.com

Love the Lyall 😊 The staff are consistently amazing , location perfect , lovely décor and very clean. We would highly recommend the Lyall

Deborah - Booking.com

Established and privately-run hotel and the only 5 star hotel of its calibre in South Yarra, The Lyall is something of a local legend and yet retains the discrete and understated glamour of a private club. Well-appointed rooms, first-class spa, gourmet breakfast and professional staff make for a very comfortable and elegant stay.